Don't make it difficult to spot your qualifications in your resume, draw attention to them! Excite your reader with your career story instead of inviting them to nap between the lines.
YOU create the narrative within the six-second scan so draw the reader in by ➡️ quantifying results, ➡️ highlighting challenges you overcame and ➡️ the action you took to get there.
Replace dense paragraphs describing your professional accomplishments with bulleted, lean achievement-driven statements. How do you get from paragraph to bullet point? Keep asking yourself, "So what?" For example:
I help customers on the phone and increase customer satisfaction.
I created a procedure for call handling to ensure calls aren't missed.
I did this so well I was asked to create the customer satisfaction function of our company improving missed customer calls.
And so on. Boil it down to quantifiable, difference-making bullet points:
▶︎ Created the company's customer satisfaction experience function from scratch.
▶︎ Decreased missed inbound calls by 30% in six weeks by developing a new call handling standard operating procedure (SOP).
It takes time and more mental brain power to express yourself succinctly. Resume writing is hard work - so be patient with yourself.
Take time to pack the punch. When you do the work on paper, it is easier to articulate your value in person.
So, keep asking yourself: "So what?"
Need more help unlocking powerful resume statements? Download our free bullet point writing formula.